NIKE ERROR
It’s Black Friday. I’m trying to buy shoes on Nike Canada that had a giant promotion of a promo code on the front page of the men’s section. I make my selection, type in the promo code, and long and behold, it doesn’t work.
So i decided to contact customer service live chat to help them help me. Here is what happened:
Renz: Thanks for contacting Nike! My name is Renz, how can I help you.
Ed: Hi Renz, on the canada website it mentioned a promo code "SHINE2020"
Ed: I tried it and it doesn't work
Renz: Hi, Ed! Glad to have you on this chat. Hope you're doing great today!
Renz: I hear you. I'll be happy to figure this out for you.
Renz: May I know the item that you're trying to purchase?
Ed: air jordan 1 low
Renz: Thanks for that! Checking on it now. Can you give me 1-2 minutes?
Ed: sure
Renz: Thank you so much! One moment please.
Renz: Ed, do you have the style number of the shoes that you're trying to purchase?
Ed: let me see. Style: 553558-130 and Style: 553558-091
Renz: Thank you so much! My apologies but upon checking the SHINE2020 promo code is only eligible for Nike.com UK only. I tried to access the CA site and it appears that there is no notification about the SHINE2020 promotion.
Ed: it's literally on the front page here: https://www.nike.com/ca/men
Ed: I can send you a screen shot
Sends screenshot
Renz: Our team confirmed that it is a glitch on the CA site. The promo code can only be used for products found on Nike.com and/or NTC/NRC/Nike App in the EU, excluding Slovakia, Croatia, Bulgaria, Greece and Romania.
Ed: seriously
Ed: can you please fix the website
Ed: this is a giant waste of my time
Ed: can I even trust anything on the website if the front page is a lie
Renz: My apologies if the CA site misleads you regarding the promotion. I'll send a feedback to our team about it.
Ed: are the prices correct for all the items
Ed: or am I going to put it in my cart and it'll all end up $100000 more
Ed: what type of business are you guys running
Renz: Can I have the screenshot of the promo code that you can see on the CA site so I can also include it on the feedback.
Renz: Because i am here on the men's section of the CA site and I can't see the SHINE2020 promotion aside from the extended 60 days return and other information.
Ed: it's not even hidden
Ed: it's massive and on the front page of the men's section
Renz: Can you also include the link of the site because I tried to refresh my CA site and it doesn't appear on my end. But when I go to the UK site I can see that on the front page.
Ed: the link is in the photo
Ed: in the address bar https://www.nike.com/ca/men
Ed: on the phone it also shows up
Renz: I'm sorry but I can't see the address bar on the photo. Our team is requesting to include the whole page when you attach the screenshot please?
Ed: okay I'll send another one
Sends Screenshot
Renz: We're just refreshing the CA site and that notification regarding SHINE2020 doesn't appear on the front page.
Sends Screenshot
Ed: do you see it now
Renz: Thanks for that. It seems that we're getting a different home page of the Nike.com CA site. I'll go ahead and forward this now so we can fix this right away.
Ed: you should fire your IT team
Ed: a customer is proof reading your site for you right now
Ed: so what do I do about the shoes I want to buy
Ed: just pay regular price and pretend this never happened?
Renz: Again my sincere apologies for this, Ed. Let me check what option that we can offer to help you save from your purchase.
Ed: I'm all ears
Renz: Thanks for waiting. Here's what I can offer as one time courtesy I'll be happy to give a 10% promo code that you can use on this purchase.
Ed: sure - I'll take it
Renz: May I have your email address please so I can generate now?
Ed: kingedhill@gmail.com
Renz: Thanks for that. This should be quick so please stay connected.
Ed: okay
Ed: this is not going to be another glitch is it
Ed: I can't take any more glitches
Renz: Good news! I have now the 10% promo code ready and this is valid for 6 months.
Ed: okay, thank you
Renz: You're most welcome! Is there anything else that I can help you with?
Ed: one more question
Ed: who is the greatest of all time: Michael Jordan or Lebron James
Renz: I'm afraid that I can't answer that because it is not related to any Nike products but for me they are both great players.
Ed: you are suppose to say me, I'm the customer
Ed: okay have a good day
The correct answer is actually Michael Jordan, Renz.
Ed.